退款政策
Refund & Returns Policy
At Astude, we aim to ensure you’re fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 14 days of delivery
- In original condition: unworn, unwashed, and with all original tags attached
- No signs of wear, damage, or alteration
Full-price items are eligible for:
- Refund
- Store credit
Sale items are final sale and are not eligible for return.
For hygiene reasons, items such as underwear and socks must be:
- Unworn
- Unopened
- In original packaging with tags attached
(Unless the item is faulty or incorrect)
Black Friday & Promotional Sales
All items purchased during Black Friday, Cyber Monday, or major promotional events are considered final sale and are not eligible for return.
How to Return
To initiate a return, please follow the steps below:
- Email us at hello@astude.com
- Include your order number and the item(s) you wish to return
- Once approved, we will provide the return address
- Ship the item and send us the tracking number
Returns must be shipped within 14 days after approval
Return shipping costs are the responsibility of the customer
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Funds may take an additional 2–5 business days to appear in your account, depending on your payment provider
Exchanges
We do not offer direct exchanges at this time due to limited stock and high demand.
If you would like a different size or item:
- Please place a new order
- Return the original item for a refund
Damaged or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
