Ordering & Payment
Which size should I choose?
Our pieces are designed with a relaxed, oversized fit. For accurate sizing, please refer to the size guide on each product page. You can also use the model’s height and the size they are wearing as a reference.
If you’re unsure, feel free to reach out via our chat here. We’re happy to help you find the right fit.
Which payment methods do you accept?
We accept a variety of secure payment options, including Visa, Mastercard, American Express, as well as digital payments like Apple Pay, Google Pay, Shop Pay, PayPal, and other local providers such as , After Pay.
Can I cancel or update my order?
Orders are processed quickly, so changes or cancellations are only possible if your order hasn’t been prepared yet.
If you need to make a change, please contact us via our chat here. with your order number and details. If your order has already been processed, you can request a return through our Return & Exchanges.
What if I receive an incorrect item?
While rare, mistakes can happen. If you receive the wrong item, please reach out through our chat here with your order number and a photo, and we’ll resolve it quickly.
Why isn’t my payment going through?
Payment issues can happen due to incorrect details, insufficient funds, or bank restrictions. Try refreshing the page, clearing your browser cache, or using a different payment method.
If the issue continues, please contact us via our chat here and we’ll assist you.
Shipping
How long does shipping take?
Shipping times vary depending on your location. For estimated delivery times, please refer to our Shipping Policy.
When will my order be shipped?
Orders are processed and dispatched as quickly as possible after being placed. During periods of high demand, processing times may take slightly longer.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with your tracking details, so you can follow your delivery.
Will I have to pay customs or import fees?
No. All duties and taxes are covered worldwide, so there are no additional charges upon delivery.
For more details, please visit our Shipping Policy.
Return & Exchanges
Can I return or exchange my order?
If you’re not completely satisfied with your purchase, you may return your item as long as it is in original condition unworn, unwashed, and with all tags attached.
For full details, please refer to our Return & Exchanges.
How long do I have to request a return?
You have up to 14 days from the date of delivery to request a return.
Is there a fee for returns?
Yes, return shipping costs are the responsibility of the customer.
For more details, please visit our Returns Policy.
How long does a refund take?
Once your return has been received and inspected, refunds are processed within 5–10 business days.
You will receive a confirmation email once your refund has been completed.
Duties & Taxes
Who is responsible for duties and taxes?
All duties and taxes are fully covered—worldwide.
The price you see is the final price. no hidden fees, no surprises at checkout.
